Privacy Policy

1. Information We Collect

When you use michaelkatwan.com, we may collect the following information:

• Contact information — name, email address, phone number — submitted through forms on this Site.
• Property interest information — whether you are buying, selling, or managing a rental, your timeline, and preferred areas.
• Usage data — pages visited, time on site, referral source, and browser/device information collected through Google Analytics (GA4).

2. How We Use Your Information

• To respond to your inquiries about real estate or property management services.
• To add you to our CRM (Follow Up Boss) so we can provide timely, relevant follow-up.
• To send you property alerts, market updates, or newsletters if you opt in.
• To improve the Site through aggregated analytics data.

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Keller Williams Tri-Valley Realty — our affiliated brokerage, as required for real estate transactions.
• Service providers — such as Follow Up Boss (CRM), Google Analytics, Formspree (form processing), and Telegram (notifications) — who process data on our behalf.
• Legal compliance — when required by law or to protect our legal rights.

4. Cookies & Analytics

This Site uses Google Analytics (GA4) to understand how visitors interact with the Site. GA4 uses cookies and collects anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information is collected and how it is used.
• Request deletion of your personal information.
• Opt out of the sale of personal information (we do not sell your data).
• Not be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at michael@sousouteam.com.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide services or as required by law. You may request deletion at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact

Questions about this policy? Contact Michael Katwan at michael@sousouteam.com or (408) 781-4184.